If you have any queries regarding your application please visit the Frequently Asked Questions section of our website. If you are unable to find an answer to your query or you need to speak to someone about your application please contact the Homefinder Team.

Please note that we are currently experiencing a high volume of enquiries aand applications and will endeavour to respond as quickly as possible. If your enquiry is urgent please contact us on the details below.  If you need to submit proofs for your application you can now upload these directly to your application by logging into your North Tynedide Homefinder account. Please accept our apologies for any inconvenience caused.

North Tyneside Homefinder

Housing & Property Services 

Block A, The Killingworth Site

Station Road 


NE12 6QQ

Telephone: 0345 2000 101

Website: www.my.northtyneside.gov.uk

There are a number of ways to contact us:

  • Online

  • By phoning our Customer Contact Centre on 0345 2000 101 (Homefinder are available Monday, Tuesday, Thursday Friday 10.00am to 3.00pm, Wednesday 1.00pm to 4:30pm)

  • By visiting one of our Customer First Centres:

Killingworth Customer First Centre 

North Shields Customer First Centre 

Wallsend Customer First Centre

Whitley Bay Customer First Centre 

  • Email: homefinder@northtyneside.gov.uk