New customers will be asked to create a password as part of the registration process.  You will then be able set a memorable date or password via this website.

Your password must be a minimum of the following:

  • 2 capital letters

  • 2 lower case letters

  • 2 numbers

Symbols and punctuation are not allowed.

Once you have created your password, click update details to access your account.

Forgotten My Password

From here click on I have forgotten my memorable date or password and you will be taken to the next screen:

You will be prompted to enter your login reference and email address. You will also need to provide two of the following:

  • Postcode
  • Date of birth
  • Family name
  • National Insurance number

Once you have entered the required information please click reset and you will be sent an email with details of your memorable date and password.

If you are unable to complete this process please contact North Tyneside Homefinder.

When you receive the email with details of your memorable date and password go back to the login screen and enter your login reference:

Enter a new memorable date and password (do not use the details provided in the email you have received) and click continue to access your account. If you are still unable to access your account please contact North Tyneside Homefinder for further assistance.